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Refund Policy

Subscription Cancelation

You can cancel a subscription at any time.

Some products will create a subscription. This will be clearly mentioned when the order is completed.

When an active subscription is created, the license renewal payment is automatically processed.

We will send you an email before the renewal takes place.

You can cancel a subscription at any time: login into your customer Portal and look for the “Cancel” link. Click on it, and the subscription will be canceled. From this moment no automatic payment will be processed.


Payment Refunds:

Time limit:

If you have problems with our products, we will be happy to provide a full refund within 7 days of the product purchase. After 7 days, no refunds will be given.

Let us help:

Before a refund is granted, allow us to try and help solve any problem you have by opening a ticket at our support mail. Please give it 24-72 hours for our Support Team to get back to you on your support requests. We do our best to answer a lot faster to your requests.

Reasons:

Refunds are granted if the product doesn’t work as described on our site or in our emails.

Refunds will not be granted if you simply decide not to use the purchased products. We stand behind our products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.

Subscription Renewals are strictly non-refundable.

Some offers might include a non-refundable clause. In this case, it will be visible or linked from the offer page.

Offers and discounts are valid for future orders only and can’t be used to ask for refunds or partial refunds of existing purchases.

Keep in mind that you don’t purchase a free version of our product.

Refund requests can be submitted through the support email ([email protected]). Please accompany your request with detailed and grounded reasons why you apply for a refund. Please note that we do not bear any responsibility and therefore we do not satisfy any refund requests based on incompatibility of our products with some third-party software or operating systems other than those which are specified as compatible in a description available on the page of each product or in the FAQ page. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.

We have no contractual obligations to issue updates or to continue developing any of the provided products. Product development and support can be stopped at any given time. This cannot constitute the grounds for a refund request. You will be entitled to use the product as it was at the moment of your purchase, or the latest version that you had access to.

Once we get your request, we will send you an email to notify you that we have received it and we will also notify you of the approval or rejection of your refund.

Refund granting

In case your request is judged grounded, then your refund will be processed, and a credit will automatically be applied to your original method of payment, generally within 2-5 working days since your request has been approved. Contact Us: Contact page

Hello Traders, I'm glad you're part of the journey called Forex. Know that the ForexCity's team is here and will always be here to help you on the way to success! 

Get In Touch

[email protected]

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